Utility Consultant

Entrata

Utility Consultant ensuring client onboarding experience by configuring Entrata's utility solutions. Strong problem-solving and communication skills needed for successful implementation and collaboration.

Posted 5/18/2026full-timeRemote • Arizona, Florida, Idaho, Illinois, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Utah, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $55,800 - $88,100 per yearWebsite

About the role

Key responsibilities & impact

Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata’s utility products.
Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
Maintain subject matter expertise through platform certification and continuous learning.
Troubleshoot implementation challenges, document findings, and escalate complex issues as needed.
Collaborate cross-functionally with internal teams including Operations and Fulfillment to ensure seamless project handoff.
Support development of Standard Operating Procedures (SOPs) and participate in process improvement initiatives.
Maintain high levels of client satisfaction through clear communication and responsive support.
Communicate regulatory updates and support client compliance adjustments.
Configure and test software systems based on client specifications.
Communicate with clients and internal stakeholders to understand requirements and provide solutions.
Manage multiple implementation tasks concurrently while meeting established timelines.
Maintain accurate documentation of configurations, communications, and issues.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience.
Minimum of 2 years of experience in software implementation, utility billing, or a related field.
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
Proficient in Google Suite and capable of learning new platforms quickly.
Excellent verbal and written communication skills.
Maintain professional interaction with internal and external stakeholders.
Ability to work in a fast-paced and high-stress environment.
Strong problem-solving skills with the ability to adapt existing solutions to unique client needs.
Demonstrated ability to work independently and as part of a collaborative team.

Benefits

Comp & perks

Flexible and transparent culture with remote and hybrid work options
Generous vacation time
Frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationutility billingconfigurationtroubleshootingprocess improvementdocumentationclient onboardingcomplianceSOP developmentproject management

Soft Skills

communicationproblem-solvingtime managementcollaborationadaptabilityclient satisfactionindependenceprofessionalismprioritizationteamwork

Certifications

platform certification