Entrata

Utility Billing Specialist

Entrata

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $17 - $27 per hour

About the role

  • Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution
  • Accountable for accurate and timely monthly resident billing
  • Ensure proper procedures and follow-ups are executed, according to SOP’s
  • Coordinate with UEM team members to ensure timely receipt of monthly utility bills
  • Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client
  • Provide customer support for residents with questions about utility charges
  • Partner with other team members on projects and audits related to the success of the ResidentUtility service
  • Assist team members, as needed, to fulfill their job duties
  • Meet department metrics and KPI’s

Requirements

  • Excellent communication skills – both verbal and written
  • Quick learner with the ability to adapt to a dynamic environment
  • Basic computer skills and experience with Microsoft Office products, specifically Microsoft Excel
  • Ability to deliver quality results with strict deadlines
  • Excellent problem-solving skills and attention to detail
  • Self-motivated with or without supervision; a healthy desire to constantly succeed
  • Organizational skills needed to balance workload to achieve optimal results
  • Ability to work well with others in a team setting
Benefits
  • Flexible and transparent culture with remote and hybrid work options
  • Generous vacation time
  • Frequent company recharge days for work-life balance
  • Comprehensive medical, dental, and vision coverage, including fertility benefits
  • HSA/FSA options and employer-paid disability benefits
  • Access to 401(k) or similar retirement plans with employer matching
  • Wellness initiatives promoting physical and mental well-being
  • Access to an onsite gym at HQ
  • Gym memberships
  • Mental health resources
  • Wellness challenges
  • Employee assistance programs
  • Entrata Cares programs offers opportunities for volunteerism and charity events
  • Exclusive Previ cell phone plan and discounts on services or local business partnerships
  • Bi-annual swag drops for employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
utility billingbilling accuracySOP compliancecustomer supportproject coordinationauditingKPI managementattention to detailtime management
Soft Skills
communication skillsadaptabilityproblem-solvingself-motivationorganizational skillsteamworkwork ethic