Entrata

Customer Success Manager – Affordable Housing

Entrata

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $61,500 - $96,900 per year

About the role

  • Manage a portfolio of clients with affordable properties to ensure a high level of satisfaction and success is achieved
  • Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
  • Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
  • Partner with our Support organization to ensure that the customers’ support needs are being met
  • Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
  • Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
  • Educate customers on self-service tools, release processes, and other client programs
  • Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
  • Attend sprint review meetings and advocate for customer needs in those meetings
  • Maintain a high-level knowledge of each of the Entrata offerings and configuration options

Requirements

  • More than 5 years of affordable property management experience ranging across multiple types of affordable housing including but not limited to LIHTC, Section 8, Public Housing, HOME, Rural and layered properties at a corporate level across the country.
  • Excellent communication, both verbal and written, and analytical skills
  • Ability to travel up to 15% of the time
Benefits
  • Flexible and transparent culture with remote and hybrid work options
  • Generous vacation time
  • Frequent company recharge days for work-life balance
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits provided for eligible employees.
  • Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
  • Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
  • Family-centric leave policies supporting new parents during significant life events.
  • Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
  • Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
  • Bi-annual swag drops for employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationanalytical skills