Senior Client Experience Manager
Transcard
Senior Consultant – Revenue Intelligence
Entrata
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Florida, Idaho, Illinois, North Carolina, Ohio, Pennsylvania, South Carolina
Visit company websiteSalary
💰 $97,000 - $154,500 per year
Job Level
Senior
About the role
- Articulate the Revenue Intelligence value proposition and develop credibility for its concepts and benefits
- Demonstrate Revenue Intelligence skills and best practices to effectively consult with clients
- Become and maintain certification in Entrata Revenue Intelligence features and related products for all verticals as applicable (Conventional, Student, Affordable, Military)
- Provide a wide variety of post-sales consulting services to ensure world-class client experience and successful implementation of Entrata Revenue Intelligence
- Train on revenue intelligence concepts and best practices. Empower Revenue Intelligence clients to be self-sufficient within the tool.
- Complete performance measurement analysis regarding financial results, Revenue Intelligence adoption, leasing velocity, and market conditions.
- Demonstrate a Subject Matter Expert Level Knowledge of Entrata’s Revenue Intelligence Product
- Demonstrate a Subject Matter Knowledge of Entrata’s Operations Intelligence Suite as it relates and pertains to Entrata Revenue Intelligence and the function within Entrata Core.
- Maintain an understanding of customer processes and configure the software to achieve desired Revenue Intelligence functionality
- Help define Consulting process and participate in change management
Requirements
- Bachelor’s degree and 6+ years of PaaS Software Implementation or Consulting Level Business Experience
- Solid understanding of the Google Suite of products including gmail, calendar, meet, sheets, docs.
- Experience with all implementation/consulting tasks -- (project management, kick-off calls, consultations, data configuration and review, etc.)
- Previous Revenue Intelligence consulting experience
- Experience in the Multifamily housing industry and processes
- Experience in a client-facing role with SaaS products
- Problem Solver: Executes and demonstrates the ability to discover solutions to challenging problems
- Excellent Communicator: Exceptional at building strategic relationships with customers and team members through written and verbal communication
- Self-motivated: Accepts responsibility, is accountable, and can work independently with little direction or guidance
- Empathetic: Ability to identify and understand the challenges and issues faced by customers and coworkers and fosters an environment of positive communication when sharing viewpoints, concerns, and ideas
- A Team Player: Displays a high level of reliability and responsibility that establishes positive relationships and instills respect among team members
- Agile: Proven track record working in a fast-paced environment with cross-functional teams that manage multiple projects requiring effective organization skills and attention to detail
- Tech Savvy: Proficient in the use of technology with the ability to adapt to change and learn new software platforms
