Entersekt

Customer Success Director – AMER

Entersekt

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Cyber Security

About the role

  • Own and manage a portfolio of financial services clients (including banks, fintechs, and credit unions) across the AMER region, ensuring ongoing satisfaction and value realization from Entersekt’s solutions.
  • Develop and execute tailored client success plans, aligned to each client’s business goals, strategic initiatives, and adoption maturity.
  • Monitor client health and engagement, using data to proactively identify risks, surface opportunities, and ensure long-term satisfaction and renewal.
  • Drive renewals, upsells, and expansion opportunities, identifying qualified leads and collaborating closely with the Commercial team to support revenue growth.
  • Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
  • Serve as the voice of the customer internally by feeding insights back into Product, Engineering, and Support teams to improve features, service quality, and innovation.
  • Manage escalations and support coordination, ensuring issues are resolved promptly and clients feel supported and prioritized.
  • Support strategic initiatives within the Client & Partner function and contribute to process improvements and best practices.
  • Document and manage all customer engagement information – including updates on critical contacts, statuses, next steps, and related items.
  • Consistently achieve on-time renewal revenue targets.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a related role within fintech, SaaS, or enterprise technology.
  • Solid understanding of digital banking, authentication, cybersecurity, or payments.
  • Strong interpersonal and communication skills, with the ability to engage C-level stakeholders and technical teams alike.
  • Proficiency with CRM tools and customer success platforms, such as Salesforce, Gainsight, or similar.
  • Proven ability to manage multiple complex accounts, prioritize effectively, and work autonomously in a fast-paced environment.
  • Experience working with cross-functional teams in global organisations is a strong plus.
Benefits
  • Flexible work hours
  • Remote work options
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementDigital BankingAuthenticationCybersecurityPaymentsData AnalysisPortfolio ManagementRenewal ManagementUpselling
Soft Skills
Interpersonal SkillsCommunication SkillsStakeholder EngagementPrioritizationAutonomyCollaborationProblem SolvingProcess ImprovementCustomer AdvocacyClient Relationship Management