Senior Client Service Representative, Business Insurance – Surety
Marsh McLennan
Director, Client Services
Enterra Solutions, LLC
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
PythonTableau
About the role
- Lead the delivery of Enterra’s business solutions by overseeing end-to-end project management and ensuring successful implementation for clients.
- Analyze and partner with clients to transform business processes through the integration and activation of Enterra’s business solutions.
- Educate client stakeholders at all levels on the Enterra platform, tailored business solutions, and insights specific to their organization.
- Assist the multi-faceted team with combining machine learning, artificial intelligence (ontologies, inference engines and rules) and natural language processing.
- Assist with the delivery of the Enterra holistic vision to scale and enable business process transformations.
Requirements
- Bachelor’s or master’s degree in a related field; or equivalent experience required.
- A minimum of 5 years' experience in revenue growth management (RGM) from a global consumer packaged goods (CPG) company
- Experience in one or more of the following areas: Trade Promotions, Pricing, Assortment, or Supply Planning required
- Proven experience managing client-vendor relationships within a software technology environment, preferably involving AI technologies.
- Prior management experience in leading a cross-functional team and working closely with clients.
- Knowledge of visualization packages for analyzing large datasets (Power BI, Tableau, etc.).
- Strong verbal and written communication skills. Ability to clearly communicate with business and technical personnel both internally and externally. This includes documentation, presentations and individual analysis sessions.
- Strong analytical and critical thinking skills: Ability to turn numbers into stories our clients can understand and respond to; ability to interpret data into actionable insights.
- Strong documentation skills especially in documenting requirements using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, and class or entity relationship diagrams.
- Distinctive problem-solving and analytical skills, combined with strong business sense.
- Experience with Microsoft Office tools (Word, Excel, PowerPoint, Project, and Visio).
