Enterprise Bot

Customer Success Manager, Project Manager

Enterprise Bot

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Ready to be the superhero our customers need? As a Customer Success and Project Manager at our conversational AI company, you won’t just manage customer accounts — you’ll guide them through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions.
  • Onboarding Navigator: Guide new customers confidently into our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
  • Solution Implementer: Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations—aligned with customers’ specific use cases and business objectives.
  • Testing & QA Advocate: Coordinate and oversee UAT (User Acceptance Testing), ensure bot quality, troubleshoot issues, and guide customers through test iterations until solutions meet agreed standards.
  • Optimization Partner: Continuously monitor bot performance and customer feedback. Recommend improvements, automation optimizations, and best practices to increase efficiency and ROI.
  • Engagement Conductor: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals.
  • Relationship Architect: Build strong, long-term relationships as the foundation for trust, success, and mutual growth.
  • Adoption Catalyst: Conduct training, enablement workshops, and produce documentation to empower customer teams to use our tools effectively and independently.
  • Feedback Loop Coordinator: Translate customer feedback and needs into concrete action items and collaborate closely with product and engineering teams to evolve our solutions.
  • Growth Scout: Work with Sales to identify renewal, expansion, and upsell opportunities and drive mutual growth.

Requirements

  • Native German proficiency and strong English skills; additional languages, especially French, are a significant advantage.
  • Degree in Business Administration, Computer Science, or a related field.
  • 3–5 years of experience in Customer Success, project management, implementation, or Technical Account Management, ideally in the SaaS or automation industry.
  • Hands-on experience with bot building, automation workflows, integrations, and QA testing is a strong plus.
  • Familiarity with AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable.
  • Strong analytical skills to interpret data and translate it into actionable recommendations.
  • Excellent communication and presentation skills, with the ability to explain technical concepts clearly and in a customer-friendly way.
  • Proven ability to manage multiple customer projects in parallel and meet deadlines.
  • Team-oriented mindset and a passion for maximizing customer value and measurable outcomes.
Benefits
  • A culture composed of diverse, global teams with a passion for collaboration and excellent customer service.
  • The opportunity to make an impact at a fast-growing startup and on innovative, cutting-edge AI products and solutions.
  • A competitive salary and opportunities for career development.
  • A great working environment with open feedback, flat hierarchies, and an inspiring mix of purpose, challenge, and fun — that’s what working at Enterprise Bot is all about.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessProject ManagementImplementationTechnical Account ManagementBot BuildingAutomation WorkflowsIntegrationsQA TestingAI/NLP SolutionsAPIs
Soft Skills
Analytical SkillsCommunication SkillsPresentation SkillsTeam-oriented MindsetCustomer Relationship ManagementTraining and EnablementProblem-solvingProactive EngagementTrust BuildingTime Management