Call Quality Control Analyst – English Bilingual, Day Shift

Enteractive

Call Quality Control Analyst monitoring calls for quality assurance at Enteractive, an iGaming industry leader in Malta. Ensuring agents maintain top-tier compliance and quality standards in call evaluations.

Posted 5/23/2026full-timeMalta • 🇲🇹 MaltaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and evaluate recorded calls against established quality assurance instruments and standards.
Generate call review reports, analyse the results, and share insights with relevant stakeholders.
Suggest, identify, and recommend improvements to our evaluation system to incorporate quality standards and measurable goals.
Translate and transcribe calls from different languages into English as needed.
Contribute to the development of quality control standards, processes, and procedures.
Collaborate with the Responsible Gambling officer to identify and address any inconsistencies related to responsible gambling
Prepare weekly/monthly/annual feedback as required.
Meet established deadlines, targets, and timeline requirements

Requirements

What you’ll need

Fluency in both English and another of the following languages at C1 level: Turkish; Swedish; Finnish; Hindi; Spanish; Portuguese; Italian; German; Dutch; French; Greek.
Keen attention to detail and exceptional analytical skills to be able to identify mistakes/errors and tackle the appropriate actions.
Strong verbal and written communication abilities.
A commitment to impartiality in all responsibilities.
Exceptional organizational and time management skills to meet deadlines.
Honesty and a strong work ethic with a high level of integrity and confidentiality

Benefits

Comp & perks

Delicious daily breakfasts and lunches prepared by our in-house chef
Coffee, tea, and snacks are available 24/7.
Learning and development support and upskilling opportunities.
Good work-life balance, a company doctor on call when needed.
Chill room with Playstation & ping pong table.
Friday socials at the office, team-building, and company events;

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call evaluationcall transcriptionquality assurancedata analysisreport generationquality control standardsprocess developmentlanguage fluency

Soft Skills

attention to detailanalytical skillsverbal communicationwritten communicationorganizational skillstime managementimpartialityintegrityconfidentiality