Enteractive

Analyst

• Monitor and evaluate recorded calls against established quality assurance instruments and standards.
• Generate call review reports, analyse the results, and share insights with relevant stakeholders.
• Suggest, identify, and recommend improvements to our evaluation system to incorporate quality standards and measurable goals.
• Translate and transcribe calls from different languages into English as needed.
• Contribute to the development of quality control standards, processes, and procedures.
• Collaborate with the Responsible Gambling officer to identify and address any inconsistencies related to responsible gambling
• Prepare weekly/monthly/annual feedback as required.
• Meet established deadlines, targets, and timeline requirements

Call Quality Control Analyst – English Bilingual, Day Shift

Content Marketing Manager

• Create and improve PowerPoint presentations (clear, visual, structured)
• Design simple learning materials using Canva or similar tools
• Ensure all content follows brand guidelines and is visually consistent
• Transform raw information into clean and easy-to-understand content
• Support video editing (cutting, subtitles, basic enhancements)
• Assist in recording setups using tools like OBS
• Improve the visual quality of training materials and recordings
• Upload, manage, and organize content in the LMS (Enteractive Academy)
• Ensure training materials are updated and correctly structured
• Support the preparation of training sessions and sandbox activities
• Maintain content repositories (e.g., Slite, shared folders)
• Support day-to-day tasks within the Training team
• Help coordinate materials for training sessions
• Assist in creating and updating training content
• Provide basic Excel support (tracking, formatting, simple reports)

Junior Learning & Content Assistant – Design & Operations

• Monitor and evaluate recorded calls against established quality assurance instruments and standards
• Generate call review reports, analyse the results, and share insights with relevant stakeholders
• Suggest, identify, and recommend improvements to our evaluation system to incorporate quality standards and measurable goals
• Translate and transcribe calls from different languages into English as needed
• Contribute to the development of quality control standards, processes, and procedures
• Collaborate with the Responsible Gambling officer to identify and address any inconsistencies related to responsible gambling
• Prepare weekly/monthly/annual feedback as required
• Meet established deadlines, targets, and timeline requirements

Call Quality Control Analyst – English Bilingual, Day Shift

Junior Learning & Content Assistant – Design & Operations

Call Quality Control Analyst, Greek Bilingual