Enteractive

Analyst

• Monitor and evaluate recorded calls against established quality assurance instruments and standards
• Generate call review reports, analyse the results, and share insights with relevant stakeholders
• Suggest, identify, and recommend improvements to our evaluation system to incorporate quality standards and measurable goals
• Translate and transcribe calls from different languages into English as needed
• Contribute to the development of quality control standards, processes, and procedures
• Collaborate with the Responsible Gambling officer to identify and address any inconsistencies related to responsible gambling
• Prepare weekly/monthly/annual feedback as required
• Meet established deadlines, targets, and timeline requirements

Call Quality Control Analyst, Greek Bilingual