Enteractive

Call Quality Control Analyst, Greek Bilingual

Enteractive

full-time

Posted on:

Location Type: Hybrid

Location: Gzira • Malta

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About the role

  • Monitor and evaluate recorded calls against established quality assurance instruments and standards
  • Generate call review reports, analyse the results, and share insights with relevant stakeholders
  • Suggest, identify, and recommend improvements to our evaluation system to incorporate quality standards and measurable goals
  • Translate and transcribe calls from different languages into English as needed
  • Contribute to the development of quality control standards, processes, and procedures
  • Collaborate with the Responsible Gambling officer to identify and address any inconsistencies related to responsible gambling
  • Prepare weekly/monthly/annual feedback as required
  • Meet established deadlines, targets, and timeline requirements

Requirements

  • Fluency in both Greek and English is mandatory
  • And know another of the following languages at C1 level: Turkish; Swedish; Finnish; Italian; German; Dutch; French; Hindi
  • Keen attention to detail and exceptional analytical skills to be able to identify mistakes/errors and tackle the appropriate actions
  • Strong verbal and written communication abilities
  • A commitment to impartiality in all responsibilities
  • Exceptional organizational and time management skills to meet deadlines
  • Honesty and a strong work ethic with a high level of integrity and confidentiality
Benefits
  • A mobile device with a paid plan and other relevant equipment (laptop, headset)
  • Delicious daily breakfasts and lunches prepared by our in-house chef
  • Coffee, tea, and snacks are available 24/7
  • Learning and development support and upskilling opportunities
  • Good work-life balance, a company doctor on call when needed
  • Chill room with Playstation & ping pong table
  • Friday socials at the office, team-building, and company events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call evaluationcall transcriptionquality assurancedata analysisreport generationquality control standardsprocess developmentlanguage fluency
Soft Skills
attention to detailanalytical skillsverbal communicationwritten communicationorganizational skillstime managementimpartialityintegrityconfidentiality