Call Quality Control Analyst, Greek Bilingual

Enteractive

Call Quality Control Analyst at Enteractive monitoring and evaluating sales agents' calls. Enhancing quality standards and compliance for call quality in the online gambling industry.

Posted 4/20/2026full-timeGzira • 🇲🇹 MaltaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and evaluate recorded calls against established quality assurance instruments and standards
Generate call review reports, analyse the results, and share insights with relevant stakeholders
Suggest, identify, and recommend improvements to our evaluation system to incorporate quality standards and measurable goals
Translate and transcribe calls from different languages into English as needed
Contribute to the development of quality control standards, processes, and procedures
Collaborate with the Responsible Gambling officer to identify and address any inconsistencies related to responsible gambling
Prepare weekly/monthly/annual feedback as required
Meet established deadlines, targets, and timeline requirements

Requirements

What you’ll need

Fluency in both Greek and English is mandatory
And know another of the following languages at C1 level: Turkish; Swedish; Finnish; Italian; German; Dutch; French; Hindi
Keen attention to detail and exceptional analytical skills to be able to identify mistakes/errors and tackle the appropriate actions
Strong verbal and written communication abilities
A commitment to impartiality in all responsibilities
Exceptional organizational and time management skills to meet deadlines
Honesty and a strong work ethic with a high level of integrity and confidentiality

Benefits

Comp & perks

A mobile device with a paid plan and other relevant equipment (laptop, headset)
Delicious daily breakfasts and lunches prepared by our in-house chef
Coffee, tea, and snacks are available 24/7
Learning and development support and upskilling opportunities
Good work-life balance, a company doctor on call when needed
Chill room with Playstation & ping pong table
Friday socials at the office, team-building, and company events

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call evaluationcall transcriptionquality assurancedata analysisreport generationquality control standardsprocess developmentlanguage fluency

Soft Skills

attention to detailanalytical skillsverbal communicationwritten communicationorganizational skillstime managementimpartialityintegrityconfidentiality