Client Success Manager
Entera
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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About the role
- Lead daily interactions with clients regarding asset performance, current market conditions, and platform utilization.
- Build and maintain strong relationships across multiple levels of client organizations, leading internal and external meetings, including Quarterly Business Reviews (QBRs).
- Develop strategic plans that help clients reach their capital deployment, acquisition, and disposition targets.
- Lead efforts in managing external relationships for newly onboarded clients.
- Deliver weekly performance insights and monthly market reports to advise clients on strategies for efficient operations.
- Proactively identify upcoming client capacity constraints and utilize data to uncover new opportunities.
- Serve as a primary product expert, teaching clients how to operate more self-sufficiently on the Entera platform and suggesting the best tools for their specific needs.
- Oversee and perform quality control on Broker Price Opinion (BPO) processes, generating weekly activity reports on Dispositions listings.
Requirements
- 4+ years in real estate, client success, account management, or a related field with a strong track record of managing and expanding external B2B relationships.
- Expertise in real estate valuation, with a strong preference for experience in the single-family residential (SFR) space.
- Proven experience navigating complex processes within larger organizations to drive performance improvements and meet client goals across multiple stakeholders.
- Demonstrated ability to lead small teams to execute against strategic goals and tight deadlines.
- A natural ability to anticipate hurdles and proactively resolve problems both internally and externally.
- Exceptional verbal, written, and presentation skills, with a heavy focus on nurturing long-term, external-facing relationships.
Benefits
- Equal opportunity employer (EEO) that celebrates difference and diversity
- Committed to building an inclusive work environment where all employees feel a sense of belonging and respect
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
real estate valuationBroker Price Opinion (BPO)capital deploymentacquisitiondispositiondata analysisperformance insightsmarket reportsstrategic planningquality control
Soft Skills
client relationship managementteam leadershipproblem solvingcommunicationpresentation skillsstrategic thinkingproactive approachinterpersonal skillsorganizational skillsstakeholder management