Customer Service Specialist

Entegris

Customer Service Specialist managing complex customer issues at Entegris. Collaborating cross-functionally to ensure customer requirements are met while supporting financial objectives.

Posted 7/8/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving capabilities while managing customer orders and ensuring compliance with company policies. Proficient in collaborating with cross-functional teams to address customer requirements and improve operational processes.

Highest-signal resume keywords

Customer Service ExperienceAnalytical SkillsSAP ExperienceMicrosoft Office ProficiencyISO-Regulated Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order AnalysisQuotation DevelopmentAccounts Receivable ResolutionCompliance ReviewInventory Usage Analysis

Soft Skills

Independent JudgmentDiscretionProblem-Solving

Tools & Technologies

SAPMicrosoft Office

Industry Keywords

ManufacturingISO RegulationsCustomer Intent InterpretationShipping and Billing ManagementQuality Notifications Management

About the role

Key responsibilities & impact

Independently analyze customer orders and non-routine requests and interpret customer intent
Serve as the primary point of contact for assigned customers
Identify and monitor shipping and billing holds or service risks and take corrective action
Resolve accounts receivable issues by interpreting policy
Develop and review customer quotations and deliver accurate pricing and terms
Review and evaluate customer purchase orders for alignment with compliance requirements
Analyze consignment inventory usage trends and demand forecasts
Interpret and apply company policies to unique customer situations
Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements
Manage quality notifications and return material processes
Analyze recurring customer and operational issues to identify root causes and recommend improvements

Requirements

What you’ll need

Bachelor’s degree in Business or related field, or equivalent professional experience
Minimum of 2 years of professional experience in customer service, operations, or related business support roles
Ability to exercise independent judgment and discretion
Strong analytical and problem-solving capabilities
SAP experience preferred
Proficiency in Microsoft Office
Experience in manufacturing or ISO-regulated environments preferred

Benefits

Comp & perks

Annual bonus eligibility
Progressive paid time off policy that empowers you to take the time you need to recharge
Generous 401(K) plan with an impressive employer match with no delayed vesting
Excellent health, dental and vision insurance packages to fit your needs
Education assistance to support your learning journey
A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence