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Customer Service Specialist
EntegrisCustomer Service Specialist managing complex customer issues at Entegris. Collaborating cross-functionally to ensure customer requirements are met while supporting financial objectives.
About the role
Key responsibilities & impact- Independently analyze customer orders and non-routine requests and interpret customer intent
- Serve as the primary point of contact for assigned customers
- Identify and monitor shipping and billing holds or service risks and take corrective action
- Resolve accounts receivable issues by interpreting policy
- Develop and review customer quotations and deliver accurate pricing and terms
- Review and evaluate customer purchase orders for alignment with compliance requirements
- Analyze consignment inventory usage trends and demand forecasts
- Interpret and apply company policies to unique customer situations
- Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements
- Manage quality notifications and return material processes
- Analyze recurring customer and operational issues to identify root causes and recommend improvements
Requirements
What you’ll need- Bachelor’s degree in Business or related field, or equivalent professional experience
- Minimum of 2 years of professional experience in customer service, operations, or related business support roles
- Ability to exercise independent judgment and discretion
- Strong analytical and problem-solving capabilities
- SAP experience preferred
- Proficiency in Microsoft Office
- Experience in manufacturing or ISO-regulated environments preferred
Benefits
Comp & perks- Annual bonus eligibility
- Progressive paid time off policy that empowers you to take the time you need to recharge
- Generous 401(K) plan with an impressive employer match with no delayed vesting
- Excellent health, dental and vision insurance packages to fit your needs
- Education assistance to support your learning journey
- A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order AnalysisQuotation DevelopmentAccounts Receivable ResolutionCompliance ReviewInventory Usage Analysis
Soft Skills
Independent JudgmentDiscretionProblem-Solving