Renewals Specialist

Ensono

Renewals Specialist responsible for enterprise contract renewals, collaborating with multiple teams at Ensono. Drive retention and revenue growth through strategic negotiation and client relationship management.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $97,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Own the proactive, outbound renewal process from strategy through close across a portfolio of enterprise accounts — serving as a primary client-facing point of contact throughout the renewal life cycle
Develop and drive renewal strategy in alignment with client business objectives and Ensono's commercial goals, coordinating with Sales to ensure a unified approach
Engage directly with clients to understand evolving requirements, build trusted long-term relationships, and position value-add services that support retention and growth
Orchestrate across internal teams — sales, legal, finance, solution architects, and service delivery — to execute each renewal effectively
Negotiate contract terms, pricing, and service-level agreements with a win-win mindset in collaboration with finance and legal
Maintain accurate renewal pipeline forecasting in Salesforce
Identify and mitigate churn risk by addressing client concerns proactively and early
Partner with Advisory & Consulting teams to surface expansion and transformation opportunities aligned to client roadmaps
Drive consistency in contract language and commercial frameworks across the US portfolio

Requirements

What you’ll need

Bachelor's degree in information technology, business, or a related field
5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments; mainframe experience is a plus
Demonstrated success managing enterprise accounts at $10M–$20M+ ACV, with the ability to manage multiple renewals simultaneously and meet agreed deadlines
A sales mindset — you understand how to position value, identify opportunity, and move a commercial conversation forward
Comfortable and confident in client-facing settings, including executive-level engagement
Strong financial acumen including pricing models, margins, and contract terms
Exceptional written and verbal communication skills with the ability to clearly articulate strategy to clients and senior stakeholders
Proven negotiation skills with the ability to navigate complex, multi-party relationships with confidence
Ability to thrive in a fast-paced environment, demonstrating sound judgment and thought leadership across competing priorities
Ability to travel approximately 25% of the time

Benefits

Comp & perks

Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewal strategycontract negotiationpricing modelsfinancial acumenpipeline forecastingmanaged servicesIT outsourcinghosting environmentsmainframe experienceenterprise account management

Soft Skills

client-facingrelationship buildingcommunication skillsnegotiation skillsjudgmentthought leadershipsales mindsetability to thrive in fast-paced environmentsexecutive-level engagementproactive problem-solving

Certifications

Bachelor's degree