Associate IT Desktop Support Technician

Ensono

IT Desktop Support Technician providing timely resolution for hardware and software issues while supporting users with Windows and macOS systems. Requires availability for on-site work 2-3 days a week in London.

Posted 4/28/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Provide timely resolution of hardware and software issues on information systems
Maintain system operations in accordance with regulatory requirements, with a focus on confidentiality and security
Troubleshoot and resolve day-to-day Windows and Mac computer operations, including print, scanning, authentication (AD and Okta), Intune, SCCM, JAMF, and patching
Develop understanding of Ensono's desktop, laptop, tablet, and operating system environments
Manage profile version control, application version control, license management, and peripherals
Document and ensure deployed systems meet all hardware and software standards and configurations
Contribute to system lifecycle recommendations and funding requests
Work with End User Experience Team and Operations to maintain end-user computing hardware SLAs
Provide service and support for conference room A/V equipment, including projectors and video conferencing systems
Set up and support video and presentation equipment for company presentations, forums, and townhall meetings
Deliver Level 1 & 2 support for phones and network
Manage support from switch port to desk, including physical phone hardware
Manage multiple assignments simultaneously, balancing resources, priorities, deadlines, and time
Collaborate across multiple disciplines and groups
Work independently when required
Apply IT production and change management best practices across all Information Systems areas
Proactively communicate changes to all affected parties within the IT department
Follow and document strict testing and deployment methodologies
Assist with image testing, distribution verification, and testing of technical components that impact desktop environments
Follow processes and maintain appropriate system operations environments
Observe and evaluate modern technologies and methodologies
Develop and maintain testing plans and documentation

Requirements

What you’ll need

Specialization in Microsoft Windows and Apple macOS systems, related software, and peripherals
Ability to troubleshoot high-priority issues and interface with users at all levels, including C-level executives, VPs, directors, and global associates
Strong analytical ability to solve increasingly complex technical and administrative problems
Hands-on experience with desktops, laptops, tablets, mobile phones, and peripherals
Proficiency in software installation and Level 1/2 support
Excellent documentation and business communication skills
Ability to translate technical problems and solutions into clear business language
Calm, professional demeanor in all situations
Capability to work independently and as part of a team
Ability to collaborate with technical and facilities teams
Must be available to work on-site at our London office 2-3 days per week

Benefits

Comp & perks

We are a people-first business, which means people are at the heart of everything we do here.
We offer our associates a safe environment where learning, knowledge sharing, and open communication is encouraged.
Internal events, such as socials, competency meet-ups, hackathons or as part of one or more of our global Community Groups, such as Beautiful Brains (for the neurodiverse and curious), HERO (helping to educate regarding orientation), E-Vets (Ensono veteran community) and many more we have strived to build a business where everyone feels welcomed, included, and valued

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingWindowsmacOSsoftware installationLevel 1 supportLevel 2 supportimage testingpatchinglicense managementchange management

Soft Skills

analytical abilitybusiness communicationcollaborationindependenceprofessional demeanorproblem-solvingtime managementbalancing prioritiesdocumentationuser interface