Perform all responsibilities of L1 and L2 Application Support Specialists.
Act as the final escalation point for complex application incidents with no existing knowledge base.
Diagnose and resolve application issues through advanced, hypothesis-driven troubleshooting.
Develop and execute scripts to analyze application events, logs, and performance data.
Identify patterns and correlations across incidents, application logs, and system events.
Perform deep troubleshooting across application, database, and integration layers.
Resolve issues involving Java and/or .NET applications, including application behavior and dependencies.
Analyze and query databases using SQL to support troubleshooting and root cause identification.
Perform comprehensive root cause analysis (RCA) for complex and recurring incidents.
Create, enhance, and formalize new knowledge base articles based on resolved issues.
Provide technical guidance and mentorship to L1 and L2 support teams.
Collaborate with engineering, development, and architecture teams to drive permanent fixes and preventive improvements.

Requirements

6–7+ years of experience in application support or a related technical support role.
Advanced expertise in troubleshooting enterprise applications.
Strong scripting and programming skills for analysis and automation.
Proficiency with SQL and relational databases for investigative and diagnostic purposes.
Strong working knowledge of Java and/or .NET application architectures.
Experience analyzing application logs, metrics, and event data to build diagnostic patterns.
Demonstrated ability to resolve incidents without predefined procedures or documentation.
Strong problem-solving skills with a structured, analytical approach.
Experience performing deep root cause analysis and contributing to long-term remediation.
Ability to operate independently while leading resolution efforts for high-impact issues.
Strong communication skills, including the ability to explain complex technical issues clearly to technical and non-technical stakeholders.

Benefits

Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application supporttroubleshootingscriptingprogrammingSQLJava.NETroot cause analysisdatabase analysisapplication logs analysis

Soft Skills

problem-solvinganalytical skillscommunicationmentorshipcollaborationindependencetechnical guidance