Utilize system knowledge and project management skills to design automation for different platforms
Engineering solutions to bridge tool capabilities with business requirements for a superior client experience
Identify and design solutions that reduce or eliminate the need for human intervention, enabling our teams to focus on problem management tasks by automating corrective steps in response to specific alert types.
Deliver solutions using agile development methodology
Assess and analyze the performance of the existing tools to identify gaps and opportunities to ensure proactive detection of issues before they become availability-impacting incidents.

Requirements

BS Degree in computer science or related field and 10 years’ development experience is preferred or equivalent combination of education and experience.
Passionate about creating a world-class client experience and building quality solutions via technology.
Motivated by solving complex problems, identifying opportunities consistently improve the performance of tools with automation.
Passion and aptitude to learn, curious, sees every challenge as an opportunity.
Strong interpersonal and communication skills to influence, convey information at an appropriate level to the intended audience, and build trusted relationships.
Brings curiosity, keen technical insight, passion for learning that will be instrumental in assessing, analyzing, and uncovering new and better ways to deliver solutions.
Software development and Programming - Writing and documenting code
Programming languages: REXX, Assembler
Code hosting platforms for version control and source code management such as Github
Software Development Issue tracking and Agile project management Tools such as Jira or Bugzilla (Scrum and Kanban Boards)
Mainframe Operating systems and their sub-components - z/OS, MVS
Software packaging and distribution
IT Service Management (ITSM) - Approach to delivering IT services
IT operations management (ITOM) - Software that handles the tools, environment, and processes for operating such services
ITIL Framework - Describes the life cycle of service in detail
DevOPS and Agile methodology principles and practices

Benefits

Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

REXXAssemblersoftware developmentautomationagile development methodologycode hostingsoftware packagingIT Service ManagementIT operations managementDevOps

Soft Skills

interpersonal skillscommunication skillsproblem-solvingcuriositypassion for learninginfluencingbuilding relationshipsanalytical skillsmotivationattention to detail