Technical Services Engineer

EnsoData

Technical Services Engineer ensuring successful implementation and support of healthcare software solutions at EnsoData. Collaborating with Customer Success and Engineering teams for customer satisfaction.

Posted 5/14/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesJunior💰 $80,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformMongoDBPythonReactReact Native

About the role

Key responsibilities & impact

Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
Effectively troubleshoot complex technical issues within web-based applications
Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
Ensure customer issues and resolutions are properly documented

Requirements

What you’ll need

Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
1 year of experience in technical services, customer support, or related fields within the healthcare or software industries
Experience troubleshooting and debugging code, ideally within web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems
Exceptional communication and problem-solving abilities, both technical and non-technical
Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred)
Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them
Experience in Python, React, React Native, MongoDB, and GCP is preferred but not required

Benefits

Comp & perks

Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
Paid time off options - we want our employees to rest, recharge, and feel better.
Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
401k to help people invest in the future.
Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingdebuggingweb-based applicationsRESTful APIsPythonReactReact NativeMongoDBGCPAWS

Soft Skills

communicationproblem-solvingcustomer supportdocumentationprioritizationtechnical supportescalation managementtimely resolutioninterpersonal skillsorganizational skills