Ensemble Health Partners

Product Marketing

• articulate the value of Ensemble's product suite and services to target audiences
• collaborate with product and operations teams to understand offerings and target audiences
• develop core messaging and oversee creation of marketing and sales collateral
• manage product lifecycle projects and define go-to-market strategy

Director, Product Marketing

Events

• Performing admitting duties for all patients admitted for services at the hospital
• Assigning accurate MRNs
• Completing medical necessity / compliance checks
• Providing proper patient instructions
• Collecting insurance information
• Receiving, and processing physician orders
• Utilizing an overlay tool while providing excellent customer service
• Operating telephone switchboard to relay calls
• Adhering to policies and providing excellent customer service in interactions
• Ensuring accounts are corrected using quality auditing and reporting systems
• Conducting audits of accounts and assuring forms are completed accurately and timely
• Pre-registering patient accounts prior to patient visits

Patient Access Specialist

Engineer

• Monitor network performance and proactively identify optimization opportunities to enhance efficiency, scalability, reliability, security and cost-effectiveness in alignment with the organization requirements and goals
• Maintain network standards, Standard Operating Procedures (SOPs), Disaster Recovery (DR) documentation, network diagrams, device, and license inventory.
• Administration of routers, switches, wireless, firewalls, and system monitoring tools.
• Maintain network policies and have knowledge of current security best practices and tools for a highly secure and available production environment.
• Validates overall network health, performance, availability, security, redundancy, and business continuity.
• Develop solutions to automate and improve network reliability and efficiency
• Serve as a technical expert, driving change to adopt new standards, maintaining reliability and improving performance metrics
• Provides Tier 3 support for the Enterprise network: including routing, switching, firewalls, VPNs, Wi-Fi, monitoring, and reporting applications
• Participate in change management process including development of change management plan for production upgrades.

Engineer II, Networking

Affiliate Manager

• Work with and advise clinic operators and leaders to maximize revenue cycle performance
• Identify issues, conduct root cause analysis and provide thoughtful insights demonstrating executive presence to top-level leaders
• Provide consultative insights and recommendations for physician practice activities in areas such as Registration, Scheduling, Time of Service Collections, Pre Authorizations/Referrals, Charges, Charge Reconciliation, Charge Lag, Patient Portal Utilization and Patient Satisfaction.
• Assess and examine client revenue cycle processes in the physician practice (front end – first phone call through charge submission/reconciliation)
• Conduct in-depth root cause analysis and deliver actionable recommendations
• Independently conduct research to formulate solutions to challenges
• Create educational content derived from root cause analysis and instruct practice staff
• Collaborate seamlessly with other revenue cycle teams to address and resolve issues while delivering high-level, personalized service within the defined team scope
• Ability to lead teams and meetings professionally while building strong relationships
• Consistently adheres to all department policies and procedures
• Engage and cultivate a positive workplace atmosphere while building strong relationships
• Provide training and skill development for peers
• Take full responsibility of managing and developing projects for assigned client(s).

Practice Optimization Partner II

Financial Planning and Analysis

• Guide patients through their financial journey during their stay
• Serve as an onsite point person for financial services
• Triage financial questions and provide patient education
• Perform onsite patient rounding and answer customer service calls
• Maintain consistent communication with patient care advocates and other personnel

Senior Financial Navigating Specialist

Counselor

• Perform the task of benefit education and validation
• Face to face review of inpatient benefits
• Handle the accurate verification and calculation of patient liabilities
• Collection of patient payments
• Perform these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements
• Work within the policies and processes as they are being performed across the entire organization
• Responsible for the assessment and collection of patient liabilities

Financial Counselor

Manager

• Responsible for the operational coding functions within the Health Information Management Department for the respective markets and acute care facilities
• Interviews and recruits staff; provides orientation for new employees; prepares staffing schedules, and completes timely mid year and performance reviews
• Collaborates with the Coding Education and Quality Coordinator to assure on the job training is carried out for all job duties of staff directly under his/her supervision
• Monitors the progress of new employees, ensuring competency has been met
• Provides timely, clear, constructive feedback
• Responsible for coordinating and managing all activities relative to coding and abstracting of records while ensuring compliance with all regulatory rules and the American Hospital Association (AHA) Official Coding Guidelines
• Maintains knowledge of industry, federal, state, and system requirements and communicates and incorporates such into the day to day activities
• Monitors productivity in order to ensure that work performance meets standards of the job and assists with resolution of day-to-day problems that may have a negative impact on staff
• Fosters an environment of professional growth and development by being a "continual learner" and encourages on-going development of others
• Rewards and coaches employees, and when necessary, administers disciplinary action for infractions of Mercy Policies
• Conducts regular update meetings for staff to ensure that all employees receive appropriate communication regarding departmental, hospital, market, and company changes/events
• Establishes and maintains effective, collaborative working relationships with members of the Medical Staff, Executive Team, Revenue Cycle Leadership, other ancillary departments and peers
• Provides a harmonious working relationship, promoting empowerment, that also inspires, motivates and models supportive behaviors, that result in higher level of productivity and an atmosphere of teamwork
• Assists in the development of Revenue Cycle goals, objectives, and policies/procedures, and participates in various committees on an as needed basis as the subject matter expert for coding related issues.

Coding Manager

Medical writer

• Completes initial patient medical record review within 24-48 hours of patient's admission; completes subsequent reviews of patient's medical record reviews every 24-48 hours and enters review findings in CDE software system.
• Assigns Principal diagnosis, CC/MCC (complication and comorbidity/major complication and comorbidity), evaluate for Severity of Illness (SOI) and Risk of Mortality (ROM) on all patients while in-house.
• Assigns working ICD-10-CM and PCS codes and DRG (Diagnosis Related Group) using encoder in CDE software.
• Clarifies with physicians regarding missing, unclear, unsupported or conflicting health record documentation by requesting and obtaining additional documentation from physicians when needed.
• Educates key healthcare providers such as physicians, nurse practitioners, allied health professionals, nursing and care coordination regarding clinical documentation improvement, documentation guidelines and the need for accurate and complete documentation in the health record.
• Partners with coding professionals to ensure accuracy of diagnostic and procedural data and completeness of supporting documentation to determine the working and final DRG assignment.
• Reviews DRG denial letters and writes denial appeal letters.
• Collaborates with care coordination, nursing staff and other ancillary staff regarding interaction with physicians on documentation and to resolve physician clarifications prior to patient discharge.
• Maintains and upholds all clinical documentation regulatory guidelines.
• Formulates and submits timely, well prepared appeals for reconsideration by third party administrators (payors).

RN Clinical Documentation Specialist

• Responsible for system integration, data ingestion, transformation and validation
• Design and document integrations to and from client revenue cycle systems
• Develop and implement HL7/EDI interfaces and REST APIs using the Cloverleaf Interface Engine and .NET framework
• Work with the Vice President, Product and Engineering teams, Software Vendors and Customers to establish needed business and technical requirements
• Ensure interfaces are properly scoped, engineered, tested, and supported
• Participate in multiple projects simultaneously

Senior Engineer, Software

• Design and document integrations to and from client revenue cycle systems and the Ensemble Health Partners Data platforms.
• Develop and implement these HL7/EDI interfaces and rest API’s using the Cloverleaf Interface Engine and .NET framework
• Ability to participate in multiple projects at the same time.
• Strong analytical and business analysis skills.
• Ability to perform workflow analysis and documentation
• Strong communication and interpersonal skills

Senior Engineer, Data Integration

Onboarding Specialist

• Manage onboarding and occupational health requirements for assigned book of business.
• Create and maintain standard operating procedures on assigned book of business.
• Interpret occupational health medical results and determine appropriate vaccinations required.
• Responsible for navigating conversations with new hires and integrating associates through the onboarding process.
• Provide exceptional candidate experience while maintaining strong relationships across all onboarding partners.
• Review onboarding requirements for accuracy and determine employment eligibility.
• Consistent partnership with Talent Acquisition Leadership to review escalations.
• Maintain understanding of internal and external system integrations.

HR Onboarding Specialist

IT Support

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationships with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.

Public Benefit Specialist

Recruitment

• Manage end‑to‑end recruitment for Information Technology roles, from intake through offer negotiation
• Build strong, trusted relationships with hiring managers across the IT organization, including senior‑level leaders
• Partner with stakeholders to define role requirements, sourcing strategies, and realistic hiring timelines
• Develop and maintain talent pipelines for high‑volume and frequently filled technology roles
• Source candidates using a wide range of tools and methods, including job boards, recruiting platforms, referrals, networking, career fairs, and technology meetups
• Screen candidates for technical qualifications, interest, compensation alignment, and overall fit
• Coordinate and facilitate interviews, gather feedback, and guide candidates through the hiring process
• Lead strategic recruitment planning by analyzing trends, identifying new sourcing channels, and continuously improving hiring outcomes
• Track and report recruiting metrics such as pipeline health, time to fill, conversion rates, and placements
• Represent Ensemble as a brand ambassador at technology‑focused networking and recruiting events
• Mentor and coach junior recruiters on best practices and recruiting techniques.

Talent Acquisition Partner – Technology

• Lead full-cycle executive and senior leadership recruiting (Director and above), ensuring an exceptional candidate and hiring leader experience
• Partner closely with executives to define role requirements, success profiles, and sourcing strategies
• Build and maintain robust, diverse executive talent pipelines through research, networking, referrals, industry events, and social platforms
• Conduct in-depth executive sourcing, screening, interviews, and candidate assessments
• Serve as a strategic consultant to hiring leaders on market insights, talent availability, and competitive intelligence
• Manage interview processes, facilitate feedback, and guide decision-making
• Present, negotiate, and close offers in alignment with established compensation and relocation practices
• Track and report on recruiting metrics such as pipeline health, sourcing effectiveness, and time to fill
• Maintain strong knowledge of healthcare leadership markets and executive recruiting trends

Talent Acquisition Partner – Executive

Director

• Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market.
• Will provide direction to all admitting and registration teams across all entry points.
• This includes establishing positive, collaborative relationships with operational leaders at these specific sites or markets.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
• Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals.
• Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary.
• Promotes team-building relationships in all areas of responsibility.
• Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale.
• Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities.
• Promotes a culture of two-way communications and creates opportunities for staff participation.
• Staff should have regular assessments and educational opportunities.
• Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
• Directs hiring and training for leadership and patient access staff.
• Manages the budget.
• May be required to perform other job-related duties as requested.