Patient Access Specialist

Ensemble Health Partners

Patient Access Specialist handling hospital admissions, registration, insurance verification, and collections. Supporting Ensemble’s technology-enabled healthcare revenue-cycle services at an onsite Springfield hospital.

Posted 8/19/2026full-timeSpringfield • Illinois • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admissions, insurance verification, and compliance checks while delivering exceptional customer service. Proficient in data entry and auditing processes to support accurate billing and patient account management.

Highest-signal resume keywords

Customer Service ExperienceMedical Necessity ScreeningInsurance VerificationData Entry AccuracyCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentCompliance ChecksPoint-of-Service CollectionsAccount AuditingBenefit Data EntryInsurance Plan Code SelectionABN Software UsageStatistical Data Reporting

Soft Skills

Compassion in Patient InteractionsOpenness to Innovation

Tools & Technologies

Telephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityPatient EducationFinancial Liability Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Meet assigned point-of-service collection goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Obtain demographic, insurance, and financial liability information through inbound and outbound calls
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent forms, obtain required signatures, and witness signatures
Distribute patient education documents and designated forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen Medicare medical necessity using ABN software and distribute ABNs when appropriate
Document distribution of forms and pamphlets
Deliver excellent customer service while meeting organizational policies, mission, goals, and regulatory requirements

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be able to work onsite at HSHS - St. John's Hospital in Springfield, IL
Openness to innovation, including AI
Ability to work assigned full-time shifts and rotating weekends
Customer service and compassion in patient interactions
Ability to perform accurate data entry, insurance verification, medical necessity screening, auditing, and compliance checks

Benefits

Comp & perks

Bonus incentives
Paid CRCR certification
Tuition reimbursement
Comprehensive healthcare and other benefits
Paid time off
Retirement benefits
Well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities