Patient Access Specialist

Ensemble Health Partners

Patient Access Specialist managing hospital admissions, registration, insurance verification, and payments for Ensemble’s healthcare revenue-cycle services.

Posted 8/19/2026part-timeSpringfield • Illinois • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admitting, registration, and insurance verification processes while ensuring compliance with medical necessity standards. Proficient in utilizing ABN software and quality auditing systems to enhance patient access and financial operations.

Highest-signal resume keywords

Patient AdmittingInsurance VerificationCRCR CertificationABN Software ProficiencyCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Record Number AssignmentCompliance ChecksPoint-of-Service Payment CollectionStatistical Data ReportingAccount AuditingPatient RegistrationFinancial Liability CollectionConsent Form ExplanationInsurance Eligibility ReviewDemographic Information Collection

Soft Skills

Inquisitive MindsetOpen to Innovation

Tools & Technologies

Overlay ToolsTelephone SwitchboardQuality Auditing SystemsABN Software

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessMedical NecessityCompliance FunctionsHealthcare ServicesInsurance Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients receiving hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use overlay tools while delivering customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Audit accounts and ensure forms are completed accurately and on time
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits through inbound and outbound calls
Obtain demographic, insurance, and financial liability information
Collect point-of-service and past-due balances and explain payment plan options
Explain consent forms, obtain required signatures, and witness names
Distribute patient education documents and designated forms
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute ABNs when appropriate
Document distribution of designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and open to innovation, including AI
High School Diploma/GED
CRCR certification required within 6 months of hire
Ability to work onsite at HSHS-St. John’s Hospital in Springfield, IL
Ability to perform patient admitting, registration, insurance verification, and compliance functions
Ability to operate a telephone switchboard
Ability to collect patient financial liabilities and point-of-service payments
Ability to explain consent and patient education forms and obtain signatures
Ability to use insurance verification, medical necessity screening, and ABN software

Benefits

Comp & perks

Bonus incentives
Paid CRCR certification
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Professional development and career advancement opportunities
Quarterly and annual incentive programs
Company-paid professional certification relevant to the associate’s field