Patient Access Specialist

Ensemble Health Partners

Patient Access Specialist admitting hospital patients for Ensemble, a healthcare revenue-cycle management provider. Handling registration, insurance verification, forms, collections, and compliance on-site in Springfield.

Posted 8/19/2026part-timeSpringfield • Illinois • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including accurate MRN assignment, medical necessity checks, and insurance verification. Proficient in customer service and regulatory compliance within a healthcare setting.

Highest-signal resume keywords

Customer Service ExperienceMedical Necessity ChecksInsurance Verification SystemsCRCR CertificationTelephone Switchboard Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentPatient Financial Liability ProcessingQuality AuditingAccount AuditsDemographic Information CollectionPoint-of-Service CollectionConsent Form ExplanationPatient Education DistributionStatistical Data ReportingCompliance Checks

Soft Skills

InquisitivenessOpenness to Innovation

Tools & Technologies

ABN SoftwareInsurance Verification SystemsOverlay ToolPress Ganey

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePatient AccessHealthcare ServicesInsurance EligibilityPatient Education

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use an overlay tool while providing customer service measured by Press Ganey
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient information
Collect point-of-service and past-due balances and explain payment plan options
Explain consent forms, obtain required signatures, and witness signatures
Explain and distribute patient education and required regulatory forms
Review insurance eligibility responses, select insurance plan codes, and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute ABNs as appropriate
Distribute and document designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be able to work on-site at HSHS - St. John's Hospital in Springfield, IL
Must demonstrate inquisitiveness and openness to innovation, including AI
Ability to assign accurate MRNs and complete medical necessity/compliance checks
Ability to collect and process demographic, insurance, physician order, and patient financial liability information
Ability to operate a telephone switchboard
Ability to use insurance verification systems and ABN software
Ability to explain consent and patient education forms and obtain signatures
Must meet regulatory compliance, audit, and point-of-service collection requirements

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Company-paid CRCR certification