Patient Access Specialist

Ensemble Health Partners

Patient access specialist admitting hospital patients, verifying insurance, and collecting payments for Ensemble’s healthcare revenue-cycle services. Part-time overnight onsite role in Springfield.

Posted 8/19/2026part-timeSpringfield • Illinois • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, including accurate MRN assignment, medical necessity checks, and insurance information collection. Proficient in customer service and regulatory compliance within a healthcare setting.

Highest-signal resume keywords

Customer Service SkillsMedical Necessity ChecksMRN AssignmentCRCR CertificationTelephone Switchboard Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionInsurance Information CollectionDemographic Data ProcessingPoint-of-Service CollectionsQuality AuditingStatistical Data ReportingABN Software UsagePatient Education DistributionConsent Form ExplanationAccount Audits

Soft Skills

InquisitivenessOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePatient AccessHealthcare ServicesInsurance EligibilityFinancial Information Processing

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use an overlay tool while providing customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to ensure accounts are corrected
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain patient, demographic, insurance, and financial information
Collect point-of-service collections and past-due balances, including offering payment plan options
Explain consent forms, obtain required signatures, and witness signatures
Explain and distribute patient education and regulatory documents
Review insurance eligibility responses, select insurance plan codes, and enter benefit data
Screen Medicare medical necessity using ABN software and distribute ABNs when appropriate
Distribute and document designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
Inquisitiveness and openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Ability to work onsite at HSHS - St. John's Hospital in Springfield, IL
Availability for part-time overnight shifts, 10:30pm–7am every other weekend
Ability to meet regulatory compliance requirements and organizational policies
Customer service skills
Ability to accurately assign MRNs and perform medical necessity/compliance checks
Ability to collect and process demographic, insurance, and patient financial information
Ability to operate telephone switchboard

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification
Reasonable accommodations for qualified individuals with disabilities