Financial Counseling Specialist

Ensemble Health Partners

Financial Counseling Specialist collecting and validating hospital patient liabilities at Ballad - Johnston Memorial Hospital. Supporting registration, insurance eligibility, authorizations, and payment collection.

Posted 8/19/2026full-timeAbingdon • Virginia • 🇺🇸 United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial liability assessment, insurance verification, and revenue cycle management. Proficient in effective communication with patients regarding their financial responsibilities and navigating regulatory compliance.

Highest-signal resume keywords

Patient Financial Liability AssessmentInsurance VerificationCRCR CertificationCustomer Service ExperienceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Benefit ValidationAuthorization CollectionLiability CalculationFinancial Assistance ProcessingPre-registration TasksRegistration TasksRevenue Cycle ManagementCensus RunningOutpatient Order Organization

Soft Skills

InquisitiveOpen to InnovationEffective Communication

Tools & Technologies

Revenue Cycle System

Certifications & Qualifications

CRCR (Certified Revenue Cycle Representative)

Industry Keywords

Patient AccessInsurance EligibilityFinancial LiabilitiesMedicaid ProcessingCharity Processing

About the role

Key responsibilities & impact

Educate patients about and validate inpatient benefits
Review inpatient benefits face to face, obtain authorizations, and collect inpatient, observation, and outpatient-in-a-bed liabilities
Verify and calculate patient liabilities, including previous balances
Collect copays, deductibles, coinsurance, and balances after financial assistance
Assess insurance and financial information to determine patient liability
Communicate face to face with patients during their stay to collect estimated liabilities
Work assigned patient access, insurance eligibility, and follow-up reports
Facilitate daily in-house call reviews to validate payor sources and authorizations
Complete pre-registration and registration tasks and attempt to collect financial liabilities
Monitor missed collection opportunities and identify process improvements
Make at least three daily attempts to visit a patient's room when prior attempts are unsuccessful
Note all accounts with patient liability daily
Make follow-up calls to patients unable to pay while in-house
Send post-discharge letters detailing estimated liabilities and payment options
Obtain consent-to-treat, observation, Important Message from Medicare, and other registration-related forms
Assist with insurance verification, Medicaid and charity processing, and eligibility tasks
Run a daily census to identify patients with potential eligibility
Organize outpatient orders for current and future service dates using Revenue Cycle system queues

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR (Certified Revenue Cycle Representative) required within 6 months of hire; company paid
Must be able to work onsite at Ballad - Johnston Memorial Hospital, Abingdon, VA
Must be inquisitive and open to innovation, including AI
May be required to work nights, weekends, and holidays
Must meet regulatory compliance requirements

Benefits

Comp & perks

Bonus incentives
Paid CRCR certification
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Reasonable accommodations for qualified individuals with disabilities