Patient Access Associate Specialist

Ensemble Health Partners

Patient access specialist admitting and preregistering hospital patients onsite. Supporting insurance verification, medical necessity screening, collections, and clean-claim billing for Ensemble’s healthcare revenue-cycle clients.

Posted 8/10/2026part-timeToledo • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to meet organizational goals.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentMedical Necessity ChecksPoint-of-Service CollectionsAccount AuditsBenefit Data EntryABN Software Screening

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityPatient Education

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use an overlay tool while providing customer service
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial-liability information
Collect point-of-service collections and past-due balances, including payment-plan options
Explain consent forms, obtain signatures, and record witness names
Explain and distribute patient education and required healthcare forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen Medicare medical necessity using ABN software and distribute ABNs when appropriate
Distribute and document designated forms and pamphlets

Requirements

What you’ll need

Ability to regularly walk from room to room and push a 10-pound mobile computer station throughout the entire shift
1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Ability to meet organizational policies, regulatory compliance requirements, and point-of-service goals

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Shift Differential for Weekend Rotation
Healthcare
Time off
Retirement
Well-being programs
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification