Patient Access Specialist

Ensemble Health Partners

Part-time Patient Access Specialist admitting hospital patients for Ensemble’s healthcare revenue-cycle management services. Handling registration, insurance verification, collections, and compliance documentation onsite in Big Stone Gap.

Posted 8/10/2026part-timeBig Stone Gap • Virginia • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, including accurate MRN assignment, medical necessity checks, and insurance verification. Proficient in providing exceptional customer service and managing patient financial information while meeting compliance and collection goals.

Highest-signal resume keywords

CRCR CertificationMedical Necessity ChecksInsurance VerificationCustomer Service ExperienceTelephone Switchboard Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentPoint-of-Service CollectionAccount AuditingDemographic Information CollectionFinancial Information Processing

Soft Skills

Compassionate Customer ServiceInquisitivenessOpenness to Innovation

Tools & Technologies

ABN SoftwareQuality Auditing Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AdmissionCompliance ChecksInsurance EligibilityPatient EducationPayment Plans

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and excellent customer service
Collect insurance information and process physician orders
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service collection goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits through inbound and outbound calls
Obtain demographic, insurance, and patient financial liability information
Collect point-of-service payments and past-due balances, including payment plan options
Explain and obtain signatures for consent and treatment forms
Distribute patient education documents and designated forms
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute ABNs when appropriate

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED
CRCR certification required within 6 months of hire
Must be able to work onsite at Ballad - Lonesome Pine in Big Stone Gap, VA
Must demonstrate inquisitiveness and openness to innovation, including AI
Ability to assign accurate MRNs and complete medical necessity/compliance checks
Ability to collect and process demographic, insurance, and financial information
Ability to operate a telephone switchboard
Ability to explain consent forms and patient education documents
Ability to use insurance verification and ABN software
Ability to meet point-of-service collection and audit standards
Ability to provide compassionate customer service

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development investment
Company-paid CRCR certification
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility