Senior Patient Access Specialist

Ensemble Health Partners

Senior Patient Access Specialist supporting hospital revenue cycle operations for Ensemble Health Partners in Greenville. Handling admissions, insurance verification, patient forms, collections, audits, training, and scheduling.

Posted 8/5/2026full-timeGreenville • South Carolina • 🇺🇸 United StatesSenior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access and revenue cycle processes, including admissions, billing, and insurance verification. Proficient in providing compassionate customer service while ensuring compliance with regulatory and audit requirements.

Highest-signal resume keywords

Revenue Cycle ProcessesPatient Insurance ProcessesMedical TerminologyCustomer ServiceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentMedical Necessity ChecksCPT CodesInsurance Eligibility ReviewPoint-of-Service PaymentsAccount AuditsABN SoftwareData EntryStatistical ReportingTraining Material Development

Soft Skills

Compassionate Customer ServiceOpenness to Innovation

Tools & Technologies

Quality Auditing SystemsOverlay ToolTelephone Switchboard

Certifications & Qualifications

Associate Degree

Industry Keywords

Patient AccessComplianceBillingDenialsAuthorization

About the role

Key responsibilities & impact

Perform admitting and patient access duties for patients receiving services
Assign accurate medical record numbers and complete medical necessity and compliance checks
Provide patient instructions and collect insurance and demographic information
Receive and process physician orders using an overlay tool
Operate the telephone switchboard and relay calls
Use quality auditing and reporting systems to correct accounts
Develop training materials and programs for new hires
Provide continuing education to associates across revenue cycle areas
Develop staff schedules for the patient access department
Provide on-call, after-hours support and cover unscheduled staffing needs
Collect point-of-service payments, past-due balances, and offer payment plan options
Conduct account audits and provide statistical data to Patient Access Leadership
Explain consent, Medicare, observation, and other patient forms; obtain required signatures
Review insurance eligibility, select plan codes, and enter benefit data to support collections and billing
Pre-register patient accounts and make inbound and outbound calls to obtain patient information
Screen Medicare medical necessity using ABN software and distribute and document required forms
Provide compassionate customer service while meeting regulatory, policy, audit, and point-of-service goals

Requirements

What you’ll need

1 to 3 years of job experience
Associate degree or equivalent experience
Understanding of revenue cycle processes including admissions, billing, payments, and denials
Comprehensive knowledge of patient insurance processes for obtaining authorizations and verifying benefits
Knowledge of health insurance requirements
Knowledge of medical terminology, CPT, or procedure codes
Ability to demonstrate openness to innovation, including AI
Ability to meet regulatory compliance, audit, and point-of-service requirements
Ability to provide excellent, compassionate customer service
Ability to perform on-call and after-hours support as required

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
Reasonable accommodations for qualified individuals with disabilities