Patient Access Specialist

Ensemble Health Partners

Patient Access Specialist responsible for admitting duties for hospital patients. Joining Ensemble, a leader in technology-enabled revenue cycle management.

Posted 7/9/2026full-timeKingsport • Tennessee • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including accurate MRN assignment, compliance checks, and effective communication with patients and healthcare providers. Proficient in customer service and capable of conducting audits to ensure accuracy and adherence to standards.

Highest-signal resume keywords

Patient Admission ProcessesCustomer Service ExperienceMedical Necessity ChecksCRCR CertificationAudit Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MRN AssignmentMedical Necessity ChecksPatient InstructionsInsurance Information CollectionAudit Conducting

Soft Skills

InquisitiveOpenness to InnovationExcellent Communication

Tools & Technologies

Telephone Switchboard

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AdmissionCompliance StandardsHealthcare ServicesPre-registrationConsent for Treatment

About the role

Key responsibilities & impact

Responsible for performing admitting duties for all patients admitted for services at the hospital.
Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders.
Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
Adhere to policies and provide excellent customer service in these interactions.
Conducts audits of accounts and ensures that all forms are completed accurate, timely to meet audit standards.
Responsible for the pre-registration of patient accounts prior to patient visits.
Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name.

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Required Education: High School Diploma/GED
Required Certification: CRCR Required within 6 months of hire (Company Paid)

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement