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Patient Access Associate Specialist
Ensemble Health PartnersPatient Access Associate Specialist managing patient admissions and ensuring regulatory compliance. Handling insurance and patient information at Adena - Pike in Waverly, OH.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including accurate MRN assignment, insurance information collection, and compliance checks. Strong focus on customer service and the ability to innovate for improved patient experiences.
Highest-signal resume keywords
Customer Service ExperiencePatient Admission ProcessesMedical Necessity ChecksCRCR CertificationInsurance Information Collection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationMedical Record Number AssignmentCompliance AuditingInsurance ProcessingTelephone Switchboard Operation
Soft Skills
Inquisitive NatureOpenness to InnovationExcellent Communication
Certifications & Qualifications
CRCR
Industry Keywords
HealthcarePatient ServicesAudit StandardsCompliance
About the role
Key responsibilities & impact- Responsible for performing admitting duties for all patients admitted for services at the hospital.
- Assign accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions.
- Collect insurance information, receiving, and processing physician orders.
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
- Adhere to policies and provide excellent customer service interactions.
- Conduct audits of accounts and assures that all forms are completed accurately and timely to meet audit standards.
- Responsible for the pre-registration of patient accounts prior to patient visits.
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- High School Diploma/GED
- CRCR Required within 6 months of hire (Company Paid)
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement