Senior Financial Navigation Specialist

Ensemble Health Partners

Financial Navigating Specialist guiding patients through their financial journey at Ensemble. Providing personalized assistance in understanding and managing healthcare-related financial obligations.

Posted 7/9/2026full-timeLebanon • Virginia • 🇺🇸 United StatesSenior💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Provide personalized guidance to help patients understand and manage healthcare-related financial obligations.
Review benefits, estimate out-of-pocket costs, facilitate payment arrangements, and ensure compliance with organizational and regulatory requirements.
Maintain communication and collaboration with the client patient care advocate or designated personnel that receive external patient inquiries, concerns, or complaints.
Produce monthly operating reports for executive review.
Calculate patient liability estimates and collect payments at point of service.
Address billing and coverage inquiries and maintain accurate account documentation.
Research and respond to account inquiries in a timely manner.
Work with leadership team to implement workflow changes if appropriate.

Requirements

What you’ll need

3-5 years' experience in multiple areas of the revenue cycle preferred
High School diploma/GED required
CRCR Required within 6 months of hire
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Bachelor's degree or Equivalent experience in Healthcare Management / Administration preferred.

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Financial Obligation ManagementBilling Inquiry ResolutionAccount DocumentationPayment CollectionCost Estimation

Soft Skills

Inquisitive MindsetOpenness to InnovationCollaborationCommunication

Certifications

CRCR