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Patient Access Specialist
Ensemble Health PartnersPatient Access Specialist performing admitting duties for patients at Ensemble Health's hospital in Marion, VA. Responsible for insurance information, MRNs, and patient instructions with excellent customer service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in handling physician orders and conducting audits to ensure accuracy and adherence to policies.
Highest-signal resume keywords
Patient Admission DutiesInsurance VerificationMedical Necessity ChecksCustomer Service ExperienceCRCR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record Number AssignmentPre-registration of Patient AccountsConducting AuditsProcessing Physician OrdersCompleting Compliance Checks
Soft Skills
Inquisitive NatureOpenness to InnovationExcellent Customer Service
Tools & Technologies
Insurance Verification SystemTelephone Switchboard
Certifications & Qualifications
CRCR Certification
Industry Keywords
Patient InstructionsConsent for Treatment FormsInsurance Information CollectionPolicies Adherence
About the role
Key responsibilities & impact- Performing admitting duties for all patients admitted for services
- Assigning accurate MRNs
- Completing medical necessity/compliance checks
- Providing proper patient instructions
- Collecting insurance information
- Receiving and processing physician orders
- Utilizing overlay tools while providing excellent customer service
- Operating telephone switchboard
- Adhering to policies while providing excellent customer service
- Conducting audits of accounts
- Pre-registration of patient accounts prior to visits
- Explaining consent for treatment forms and obtaining necessary signatures
- Reviewing eligibility responses in insurance verification system
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation
- High School Diploma/GED
- Required Certification: CRCR (within 6 months of hire)
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement