Associate Specialist, Patient Access

Ensemble Health Partners

Patient Access Specialist for Ensemble managing admitting duties and patient information at Mercy - St Elizabeth Boardman Hospital. Ensuring compliance and providing excellent customer service while handling patient interactions.

Posted 7/8/2026full-timeBoardman • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, including accurate MRN assignment, compliance checks, and effective communication of treatment consent. Strong focus on customer service excellence and operational efficiency in a healthcare setting.

Highest-signal resume keywords

Customer Service ExperienceMedical Necessity CompliancePatient Account Pre-registrationCRCR CertificationTelephone Switchboard Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MRN AssignmentMedical Necessity ChecksPatient InstructionsInsurance Information CollectionPhysician Order ProcessingAccount AuditsDemographic Data EntryConsent Form Explanation

Soft Skills

Inquisitive NatureOpenness to InnovationExcellent Communication

Certifications & Qualifications

CRCR

Industry Keywords

Patient AdmissionHealthcare ComplianceCustomer Service InteractionsPress Ganey Metrics

About the role

Key responsibilities & impact

Responsible for performing admitting duties for all patients admitted for services at the hospital.
Assign accurate MRNs and complete medical necessity/compliance checks.
Provide proper patient instructions and collect insurance information.
Process physician orders and provide excellent customer service as measured by Press Ganey.
Operate the telephone switchboard to relay calls as applicable.
Adhere to policies and provide excellent customer service interactions.
Conduct audits of accounts to ensure accuracy and compliance.
Pre-register patient accounts prior to visits, including demographic and insurance information.
Explain consent for treatment forms to patients and collect signatures as needed.

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED
Required Certification: CRCR (Required within 6 months of hire)

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement