Patient Access Specialist

Ensemble Health Partners

Patient Access Specialist responsible for patient admissions and providing excellent customer service in a healthcare setting. Managing patient information and ensuring compliance with hospital protocols.

Posted 7/9/2026part-timeSpringfield • Illinois • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Performing admitting duties for all patients admitted for services at the hospital.
Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
Responsible for the pre-registration of patient accounts prior to patient visits.

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED
Required Certification: CRCR Required within 6 months of hire (Company Paid)

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MRN AssignmentMedical Necessity ChecksInsurance Information CollectionStatistical Data ReportingPre-Registration of Patient Accounts

Soft Skills

Inquisitive NatureOpenness to InnovationExcellent Communication

Certifications

CRCR Certification