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Patient Access Specialist
Ensemble Health PartnersPatient Access Specialist responsible for patient admissions and providing excellent customer service in a healthcare setting. Managing patient information and ensuring compliance with hospital protocols.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including accurate MRN assignment, compliance checks, and insurance information collection. Strong focus on customer service excellence and the ability to utilize innovative tools to enhance patient experiences.
Highest-signal resume keywords
Customer Service ExperiencePatient Admission ProcessesMedical Necessity ComplianceCRCR CertificationData Auditing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MRN AssignmentMedical Necessity ChecksInsurance Information CollectionStatistical Data ReportingPre-Registration of Patient Accounts
Soft Skills
Inquisitive NatureOpenness to InnovationExcellent Communication
Tools & Technologies
Telephone SwitchboardOverlay Tool
Certifications & Qualifications
CRCR Certification
Industry Keywords
Patient AccessAudit StandardsPress Ganey
About the role
Key responsibilities & impact- Performing admitting duties for all patients admitted for services at the hospital.
- Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.
- Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
- Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
- Responsible for the pre-registration of patient accounts prior to patient visits.
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- High School Diploma/GED
- Required Certification: CRCR Required within 6 months of hire (Company Paid)
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement