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Patient Access Specialist
Ensemble Health PartnersPatient Access Specialist performing admitting duties at HSHS - St. Francis Hospital.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient admission processes, including accurate MRN assignment, insurance information collection, and compliance checks. Strong focus on customer service and innovative problem-solving to enhance patient experiences.
Highest-signal resume keywords
Customer Service ExperienceMedical Necessity ChecksCRCR CertificationInsurance Information CollectionTelephone Switchboard Operation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Admission ProcessesMRN AssignmentCompliance AuditsPhysician Order ProcessingData Accuracy Checks
Soft Skills
Inquisitive NatureOpenness to InnovationExcellent Communication
Certifications & Qualifications
CRCR
Industry Keywords
HealthcarePatient ServicesAudit StandardsCustomer Experience
About the role
Key responsibilities & impact- Performing admitting duties for all patients admitted for services at the hospital.
- Assigning accurate MRNs, completing medical necessity/compliance checks, and providing proper patient instructions.
- Collecting insurance information and receiving/processing physician orders.
- Operating the telephone switchboard and adhering to policies while providing excellent customer service.
- Conducting audits of accounts to ensure accuracy and timely completion for audit standards.
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- High School Diploma/GED
- CRCR Required within 6 months of hire (Company Paid)
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement