Supervisor, Patient Access – Pre-Access

Ensemble Health Partners

Patient Access & Pre-Access Supervisor organizing staff activities to ensure effective patient access at Ensemble. Overseeing training, registrations, and revenue cycle tasks for optimal performance.

Posted 7/1/2026full-timeGreen Bay • Wisconsin • 🇺🇸 United StatesJunior💰 $47,400 per yearWebsite

About the role

Key responsibilities & impact

Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work
Handles and solves problems related to area of assignment.
Maintains a working knowledge of functions in area of responsibility.
Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
Conducts and oversees orientation and training of all Patient Access staff.
Performs Revenue Cycle tasks necessary to ensure compliance and excellent customer service.
Assists Patient Access Manager with day-to-day operations.
Coordinates all registration duties with direct and indirect reporting employees.
Ensures registration and pre-registration duties are completed daily.
Provides training for staff.
Monitors daily productivity and communicates with staff.
Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
Minimizes overtime while maximizing productivity.
Responsible for upfront collection process tracking and monitoring.
Assigns goals and provides coaching and corrective action as appropriate.
On-call rotation which includes days, nights, and weekends as necessary.
Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
Acts as a resource person for staff and ancillary departments.
Holds self and others accountable for behaviors that promote service excellence.
Manages assigned projects regarding implementing, tracking, and process changes.

Requirements

What you’ll need

1 to 3 Years of experience
2 Year/ Associate degree or 4 year/ Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RegistrationInsurance VerificationHospital BillingSchedulingData AnalysisPerformance ReportingProductivity MonitoringProcess ImprovementProject ManagementCustomer Service

Soft Skills

Problem SolvingLeadershipCoachingCommunicationAccountability

Certifications

Associate DegreeBachelor's Degree