Patient Access Associate Specialist

Ensemble Health Partners

Patient Access Associate Specialist at Ensemble handling admitting duties and providing exceptional customer service in a healthcare setting. Ensuring accurate patient information and compliance with regulations while operating in a busy environment.

Posted 6/30/2026full-timeSandusky • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access operations, including accurate MRN assignment, medical necessity checks, and effective communication with patients and healthcare providers. Proficient in utilizing technology to enhance patient experiences and meet compliance standards.

Highest-signal resume keywords

Patient Access OperationsCustomer Service ExperienceMedical Necessity ChecksData AuditingHigh School Diploma/GED

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MRN AssignmentPre-RegistrationCompliance ChecksData AuditingStatistical Reporting

Soft Skills

Inquisitive MindsetOpenness to InnovationExcellent Communication

Tools & Technologies

Mobile Computer StationOverlay ToolTelephone Switchboard

Industry Keywords

Patient AccessHealthcare ServicesPress GaneyInsurance Information

About the role

Key responsibilities & impact

Responsible for performing admitting duties for all patients admitted for services at the hospital.
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
Accountable for point of service goals as assigned.
Responsible for the pre-registration of patient accounts prior to patient visits.
Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.

Requirements

What you’ll need

Ability to walk from room to room and push a 10-pound mobile computer station throughout the entire shift.
1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Shift Differential for Select Shifts