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Patient Access Associate Specialist
Ensemble Health PartnersPatient Access Specialist responsible for patient admissions and related tasks in Mason, OH hospital. Providing excellent customer service while adhering to regulatory compliance and organizational goals.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, regulatory compliance, and customer service excellence. Proficient in utilizing software tools for medical necessity screening and financial collections.
Highest-signal resume keywords
Customer Service ExperienceRegulatory ComplianceMedical Necessity ScreeningCRCR CertificationAdvanced Beneficiary Notice (ABN) Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Admission ProcessesMedical Necessity ChecksInsurance Information CollectionPoint of Service CollectionsTelephone Switchboard Operation
Soft Skills
Inquisitive NatureOpenness to InnovationExcellent Customer Service
Tools & Technologies
Overlay ToolABN Software
Certifications & Qualifications
CRCR
Industry Keywords
Press GaneyHealthcare CompliancePatient InstructionsPayment Plan Options
About the role
Key responsibilities & impact- Performing admitting duties for all patients admitted for services at the hospital.
- Meeting the mission and goals of the organization and all regulatory compliance requirements.
- Assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders.
- Utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
- Operating the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
- Collecting point of service collections as well as past due balances including payment plan options.
- Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- High School Diploma/GED
- CRCR Required within 9 months of hire (Company Paid)
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement