Patient Access Associate Specialist

Ensemble Health Partners

Patient Access Associate Specialist providing patient admitting duties at Ensemble's Bellevue Hospital. Engaging with patients and utilizing technology to ensure quality service in a healthcare setting.

Posted 6/25/2026part-timeBellevue • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
Patient Access staff will be held accountable for point of service goals as assigned.
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities.
Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name.
Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
Responsible for distribution and documentation of other designated forms and pamphlets.

Requirements

What you’ll need

Ability to walk from room to room and push a 10-pound mobile computer station throughout the entire shift.
1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
High School Diploma/GED Required Certifications:
CRCR Required within 9 months of hire (Company Paid)

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Shift Differential for Select Shifts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical necessity checksinsurance verificationauditingdata entrypoint of service collectionspatient registrationstatistical reportingAdvanced Beneficiary Notice (ABN) softwareoverlay tool utilizationcompliance checks

Soft Skills

customer servicecompassioninquisitiveopenness to innovationcommunicationattention to detailaccountabilityteam collaborationproblem-solvingadaptability

Certifications

High School Diploma/GEDCRCR