Patient Access Specialist

Ensemble Health Partners

Entry level Patient Access Specialist responsible for admitting patients at Ensemble, a healthcare technology provider. Ensuring compliance and delivering exceptional service in a hospital environment.

Posted 6/25/2026full-timeChristiansburg • Virginia • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Responsible for performing admitting duties for all patients admitted for services at the hospital.
Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
Patient Access staff will be held accountable for point of service goals as assigned.
Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.
Responsible for the pre-registration of patient accounts prior to patient visits.
Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Required Education: High School Diploma/GED
Required Certification: CRCR Required within 6 months of hire (Company Paid)

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical necessity checkscompliance checksinsurance verificationdata entryquality auditingreporting systemspre-registrationpoint of service collectionsbilling processes

Soft Skills

customer serviceinquisitiveopenness to innovationproblem-solvingcommunication

Certifications

CRCR