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Patient Access Specialist
Ensemble Health PartnersPatient Access Specialist at Ensemble responsible for admitting duties in a healthcare setting. Utilizing technology in a customer-focused role to ensure compliance and patient satisfaction.
About the role
Key responsibilities & impact- Responsible for performing admitting duties for all patients admitted for services at the hospital.
- Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.
- Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
- Patient Access staff will be held accountable for point of service goals as assigned.
- Responsible for accurate screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
- Responsible for distribution and documentation of other designated forms and pamphlets.
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- Required Education: High School Diploma/GED
- Required Certification: CRCR Required within 6 months of hire (Company Paid)
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical necessity checkscompliance checkspatient instructionsinsurance information collectionphysician orders processingAdvanced Beneficiary Notice (ABN) softwaretelephone switchboard operation
Soft Skills
customer serviceinquisitiveopenness to innovationproblem-solvingcommunication
Certifications
CRCR