Financial Counseling Specialist

Ensemble Health Partners

Inpatient Financial Counseling Specialist at Ensemble Health Partners validating patient benefits and assisting in financial education. Focused on face to face communication and regulatory compliance.

Posted 6/19/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesJunior💰 $19 - $20 per hourWebsite

About the role

Key responsibilities & impact

Perform the task of benefit education and validation.
Face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners.
Handle the accurate verification and calculation of patient liabilities including previous balances, collection of patient payments.
Meet the mission of Ensemble Health Partners and all regulatory compliance requirements.
Work within the policies and processes performed across the entire organization.
Responsible for the assessment and collection of patient liabilities including copays, deductibles, co-insurance and balances after financial assistance.
Utilize face to face communication with patients during their stay to collect the estimated patient liability.
Assist in facilitating daily inhouse call reviews to validate that patients have a valid payor source with authorization on the account for the current stay.

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED Required
CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefit educationpatient liability calculationverification of patient liabilitiescollection of patient paymentsauthorization processesfinancial assistance assessment

Soft Skills

customer serviceinquisitiveopenness to innovationcommunicationproblem-solving

Certifications

CRCR