Financial Clearance Specialist

Ensemble Health Partners

Financial Clearance Specialist providing world-class customer service for healthcare revenue cycle management. Engaging with scheduled patients for cost share/liabilities before service dates.

Posted 6/16/2026full-timeRemote • 🏈 Anywhere in North AmericaJuniorMid-Level💰 $17 - $19 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

benefit verificationmedical records selectioninsurance plan assignmentelectronic eligibility confirmationpatient cost share calculationdocumentationtyping 45 WPMproficiency in computer applicationscustomer service skills

Soft Skills

customer service orientedbuilding trustexceeding customer expectations

Tools & Technologies

HIS benefits screenworkflow systemhealth information systemMS Office

Certifications & Qualifications

Associates Degree

Industry Keywords

call center experiencecollection experiencepatient safetyperformance expectationsNet Patient Revenue

About the role

Key responsibilities & impact

Provides world-class customer service and follows scripted benefit verification format in HIS benefits screen and updates accounts in workflow system with accurate documentation.
Selects accurate medical records for patient safety and schedules appropriate procedures based on physician orders
Assigns insurance plans accurately, performs electronic eligibility confirmation and documents results, calculates patient cost share/liability and attempts to collect via phone within 48 hours of the date of service.
Utilizes appropriate systems to facilitate communication with hospital gatekeepers, utilizes health information system account and collects documentation as appropriate.
Meet performance expectations within 90 days from the date of hire. These goals are set on a daily individual as well as a team basis to support achievement of 2% of Net Patient Revenue.
Call score averages of 95%> must be met daily, weekly, and monthly to ensure a high level of customer service.

Requirements

What you’ll need

2 Year/ Associates Degree
Minimum of 2 years working in a call center with collection experience.
Is Customer service oriented, builds trust and respect by exceeding customer expectations.
Types 45 WPM and is proficient in multiple computer applications.
Medical/insurance background; knowledge of MS Office programs

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement