IAM Manager

Ensemble Health Partners

IAM Manager overseeing access requests, SLAs, and process improvement at Ensemble Health Partners. Collaborating with IT, security, and compliance teams to enhance identity management workflows.

Posted 6/12/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

Cyber SecurityServiceNow

About the role

Key responsibilities & impact

Oversee daily access request intake through ServiceNow, ensuring all requests include required data (employee identity, manager, employment type, location, access intent) and follow approved provisioning workflows
Own and execute the IAM escalation protocol across all tiers: Tier 1 (Day 1–3): Ensure IAM Provisioners/Analysts complete standard follow-up on open tickets
Tier 2 (Day 4–8): Serve as the formal escalation point with SLA tracking and documentation
Tier 3 (Day 8–10): Coordinate cross-functional escalation meetings with IAM Director
Tier 4+ (Day 10–14): Facilitate handoff to Partnership Success and executive stakeholders with formal incident reports
Monitor and enforce IAM SLAs: client access provisioning ≤14 days from approved request; termination SLA = 24 hours
Collaborate with Risk, Compliance, and Audit teams to meet regulatory and internal control requirements (HIPAA, SOC 2, HITRUST)
Identify and eliminate manual, repetitive intake and escalation processes — manual provisioning is technical debt
Partner with IAM engineering to onboard intake workflows into SailPoint, ServiceNow Flow Designer, and Entra ID for automation
Serve as the IAM liaison with Partnership Success for client-facing escalation communication
Participate in request fulfillment — this will be 40% or more of time

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field (or equivalent experience)
5+ years of experience in Identity & Access Management, security provisioning, or access governance
2+ years of experience leading or managing teams
Hands-on experience with ServiceNow (Service Catalog, Access Requests, Workflows, incident management)
Strong understanding of IAM concepts: RBAC, identity lifecycle (Joiner/Mover/Leaver), least privilege, access governance

Benefits

Comp & perks

Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well-being beyond the workplace.
Accidental insurance coverage for the associate that adds an extra layer of security.
Professional development programs with reimbursement support to help you upskill and grow with confidence.
A workplace that is fully compliant with labor laws, including maternity and paternity benefits.
Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us.
Benefits designed to support you at different stages of life and career, not just on day one.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Identity & Access Managementsecurity provisioningaccess governanceRBACidentity lifecycleleast privilegeServiceNowSailPointServiceNow Flow DesignerEntra ID

Soft Skills

leadershipcollaborationcommunicationproblem-solvingorganizational skills