Follow up directly with commercial, governmental, and other payers to resolve claim payment issues and secure appropriate and timely reimbursement
Identify and analyze denials, payment variances, and no response claims and act to resolve claims/accounts, including drafting and submitting technical and clinical appeals
Provide support for all denial, no response, and audit activities
Examine denied and other non-paid claims to determine the reason for discrepancies
Communicate directly with payers to follow up on outstanding claims, file technical and clinical appeals, resolve payment variances, and ensure timely and accurate reimbursement
Identify specific reasons for underpayments, denials, and causes of payment delay and work with management to trend and address root causes
Maintain understanding of federal and state regulations and payer specific requirements and document all activity accurately in client host system or tracking system
Requirements
Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel
Excellent Verbal skills
Problem solving skills and critical thinking
Adaptability to changing procedures and growing environment
Meet quality and productivity standards and attendance policies
Preferred: 2 or 4-year college degree
Preferred: 1 or more years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing
Knowledge of claims review and analysis
Working knowledge of revenue cycle
Experience working the DDE Medicare system and using payer websites to investigate claim statuses
Working knowledge of medical terminology and/or insurance claim terminology
Benefits
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits (healthcare, time off, retirement, well-being programs)
Career Advancement
Quarterly and annual incentive programs
Remote work / Work at Home (nationwide)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Excelclaims reviewrevenue cyclemedical terminologyinsurance claim terminologydenials analysispayment variance resolutiontechnical appealsclinical appealsDDE Medicare system
Soft skills
verbal communicationproblem solvingcritical thinkingadaptabilityattention to detailtime managementorganizational skillscollaborationcustomer servicequality assurance