Patient Access Manager
Ensemble Health Partners
full-time
Posted on:
Location Type: Office
Location: Winchester • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $63,100 - $78,875 per year
Job Level
JuniorMid-Level
About the role
- Plan, develop, organize, and manage the Patient Access department
- Responsible for performance and effectiveness of admitting, registration, and financial services departments
- Coach and develop all staff performing these functions
- Implement short and long-term plans and objectives to improve customer service and collect quality information
- Provide leadership and contribute to revenue cycle and organizational goals
- Work closely with Director of Patient Access to align processes and procedures
- Manage admitting staff tasks: assigning MRNs, medical necessity/compliance checks, providing patient instructions, collecting insurance information, processing physician orders, customer service
- Manage Financial Service Representatives: ensure accounting processes, balancing cash drawer, timely deposits, accurate posting, completing logs
- Develop and manage departmental staffing needs and schedules
- Prepare monthly reports and establish departmental goals
- Collect, interpret and communicate performance data and use it to make decisions
- Work with internal and external customers and ancillary departments
- Provide training, education, goal-setting, and performance interventions
- Perform other duties as assigned
Requirements
- Certified Revenue Cycle Representative (CRCR) certification
- Certified Healthcare Access Manager (CHAM) certification
- Preferred Education: Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
- Minimum 2 – 3 year’s management experience in healthcare industry
- Patient Access experience with managed care/insurance or call center preferred
- Experience with Microsoft a must
- Ability to balance numerous priorities
- Ability to understand and master numerous computer applications
- Ability to work on-site at the hospital
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- Associate Benefits – comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Quarterly and annual incentive programs
- Professional certification earned relevant to field
- Tuition reimbursement
- Recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient access managementadmitting processesregistration processesfinancial services managementperformance data analysiscustomer service improvementstaff training and developmentrevenue cycle managementinsurance information processingaccounting processes
Soft skills
leadershipcoachingorganizational skillscommunicationdecision makinggoal settingprioritizationinterpersonal skillsperformance interventioncollaboration
Certifications
Certified Revenue Cycle Representative (CRCR)Certified Healthcare Access Manager (CHAM)