Manager

• Plan, develop, organize, and manage the Patient Access department
• Responsible for performance and effectiveness of admitting, registration, and financial services departments
• Coach and develop all staff performing these functions
• Implement short and long-term plans and objectives to improve customer service and collect quality information
• Provide leadership and contribute to revenue cycle and organizational goals
• Work closely with Director of Patient Access to align processes and procedures
• Manage admitting staff tasks: assigning MRNs, medical necessity/compliance checks, providing patient instructions, collecting insurance information, processing physician orders, customer service
• Manage Financial Service Representatives: ensure accounting processes, balancing cash drawer, timely deposits, accurate posting, completing logs
• Develop and manage departmental staffing needs and schedules
• Prepare monthly reports and establish departmental goals
• Collect, interpret and communicate performance data and use it to make decisions
• Work with internal and external customers and ancillary departments
• Provide training, education, goal-setting, and performance interventions
• Perform other duties as assigned

Patient Access Manager

Environmental Services Manager – 2nd Shift

Laundry Manager