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Quality Assurance Specialist
Ensemble Health PartnersQuality Assurance Specialist auditing Patient Access processes and ensuring compliance for Ensemble's revenue cycle management. Collaborating with leadership to improve quality and training outcomes.
About the role
Key responsibilities & impact- Auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure
- Identifying trends and providing reporting for training/coaching purposes to both leadership and associates
- Monitoring the quality audit tool and process and ensuring accurate record keeping and audit scoring and system documentation
- Partnering with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes
- Ensuring monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality
- Collaborating with Patient Access leadership to remain updated on any new policy and procedure changes
Requirements
What you’ll need- 1 to 3 years of experience
- Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes
- Knowledgeable in all Microsoft Office products, with an emphasis in Excel
- Certified Revenue Cycle Representative (CRCR) Certification or other approved job relevant certification
- Desired Education Level: Associates Degree or Equivalent Experience
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auditingreportingquality scoringrecord keepingdata analysistrend identificationperformance reportingcompliance monitoringpolicy adherencetraining/coaching
Soft Skills
collaborationcommunicationleadershiporganizational skillsattention to detailproblem-solvingcoachingtrend analysisadaptabilityinterpersonal skills
Certifications
Certified Revenue Cycle Representative (CRCR)approved job relevant certification