Patient Access Manager
Ensemble Health Partners
full-time
Posted on:
Location Type: Office
Location: Henryetta • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Plan, develop, organize, and manage the Patient Access department
- Coach and develop staff and implement short- and long-term plans to improve customer service and quality information collection
- Manage admitting, registration, and financial services operations at acute care locations
- Ensure admitting staff assign accurate MRNs, complete medical necessity/compliance checks, collect insurance information, process physician orders, and provide patient instructions and customer service
- Manage Financial Service Representatives; ensure cash drawer balancing, timely deposits, accurate posting to patient accounts, and completion/submission of required logs
- Develop and manage departmental staffing needs and coordinate employee schedules for adequate coverage
- Prepare monthly reports and establish departmental goals to optimize performance and meet financial and customer satisfaction goals
- Collect, interpret, and communicate performance data to make decisions to achieve performance goals
- Work with internal and external customers and ancillary departments to achieve revenue cycle goals
- Assist in development of dyad-reporting patient access staff and provide training, education, goal-setting, and performance interventions
- Perform other duties as assigned
Requirements
- Certified Revenue Cycle Representative (CRCR) certification
- Certified Healthcare Access Manager (CHAM) certification
- Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration (preferred)
- Minimum 2–3 years management experience in healthcare industry
- Patient Access experience with managed care/insurance or call center preferred
- Experience with Microsoft (a must)
- Ability to balance numerous priorities; strong prioritization skills
- Ability to understand and master numerous computer applications and work with IT
- Must be able to work on-site at the hospital
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- Healthcare
- Time off
- Retirement
- Well-being programs
- Quarterly and annual incentive programs
- Professional certification opportunities
- Recognition programs
- Reasonable accommodations in accordance with the ADA
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient access managementcustomer service improvementfinancial services operationsmedical necessity checksinsurance information collectioncash drawer balancingperformance data interpretationrevenue cycle managementstaff training and developmentgoal-setting
Soft skills
coachingorganizational skillsprioritizationcommunicationleadershipdecision-makinginterpersonal skillsperformance managementproblem-solvingadaptability
Certifications
Certified Revenue Cycle Representative (CRCR)Certified Healthcare Access Manager (CHAM)