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Financial Counseling Specialist
Ensemble Health PartnersInpatient Financial Counseling Specialist at Ensemble Health Partners performing tasks related to patient benefit education, validation, and collection. Engaging with patients face-to-face to verify and collect financial liabilities.
About the role
Key responsibilities & impact- Perform the task of benefit education and validation
- Face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability
- Handle the accurate verification and calculation of patient liabilities including previous balances, collection of patient payments
- Assess and collect patient liabilities, including copays, deductibles, co-insurance
- Utilize face to face communication with patients during their stay to collect the estimated patient liability.
- Assist in facilitating daily inhouse call reviews
- Complete pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability
- Monitor missed collection opportunities for potential process improvements
- Make follow-up phone calls to patients that are unable to make payment while in-house
Requirements
What you’ll need- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- High School Diploma/GED Required
- CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefit educationpatient liability verificationpatient payment collectionpre-registrationregistration tasksfinancial liability assessmentcopays calculationdeductibles calculationco-insurance calculationprocess improvement
Soft Skills
customer servicecommunicationinquisitiveopenness to innovationproblem-solvingfacilitationattention to detailfollow-upinterpersonal skillsadaptability
Certifications
High School DiplomaGEDCRCR