Financial Counseling Specialist

Ensemble Health Partners

Inpatient Financial Counseling Specialist at Ensemble providing face to face support and managing patient liabilities. Ensuring eligibility and assisting in the overall financial counseling process within a hospital setting.

Posted 4/24/2026full-timeFredericksburg • Virginia • 🇺🇸 United StatesJunior💰 $19 - $19 per hourWebsite

About the role

Key responsibilities & impact

Perform benefit education and validation
Face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability
Handle accurate verification and calculation of patient liabilities including previous balances and collection of patient payments
Must make at least 3 attempts each day to visit a patient's room
Assist eligibility specialists in the verification of insurance information, Medicaid and charity processing

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED Required
CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

benefit educationverification of insurance informationcalculation of patient liabilitiescollection of patient paymentsMedicaid processingcharity processing

Soft Skills

customer serviceinquisitiveopenness to innovationproblem-solvingcommunication

Certifications

CRCR