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Customer Service Associate
Ensemble Health PartnersCustomer Service Specialist for Ensemble, handling patient inquiries and managing the resolution process in revenue cycle management. Responsibilities include payment processing and issue resolution.
About the role
Key responsibilities & impact- Handles incoming calls from patients for Customer Service
- Performs all customer service duties with a focus on resolution
- Posting guarantor payments
- Setting up payment plans within policies
- Researching and resolving issues with accounts
- Communicating patient balances and meeting collection goals
Requirements
What you’ll need- Customer Service and Call Center experience preferred
- 1-2 years’ experience in healthcare industry preferred
- Minimum Education: High School Diploma or GED
- Certifications: CRCR within 9 months of hire
- Must be inquisitive and demonstrate openness to innovation including AI
Benefits
Comp & perks- Healthcare
- Time off
- Retirement plans
- Professional development programs
- Quarterly and annual incentive programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem resolutioncommunicationinquisitiveopenness to innovation
Certifications
CRCR