Patient Access Quality Assurance Coordinator
Ensemble Health Partners
full-time
Posted on:
Location Type: Office
Location: Tyler • Texas • United States
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Salary
💰 $17 - $18 per hour
About the role
- auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure
- monitoring the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation
- identifying trends and recommend quality and training needs of the department
- partnering with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes
- ensuring monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality
- collaborating with Patient Access leadership to remain updated on any new policy and procedure changes
- provide routine calibrations with the associates to further explain the score
Requirements
- 1 - 3 years of customer service experience
- High School Diploma/GED Required
- CRCR Required within 9 months of hire
- 2 years of Patient Access operations experience
- Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes
- Knowledgeable in all Microsoft Office products, with an emphasis in Excel
Benefits
- healthcare
- time off
- retirement
- well-being programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auditingquality scoringrecord keepingtrend identificationperformance reportingcalibrationPatient Access operationsPatient Access technologyMicrosoft OfficeExcel
Soft Skills
collaborationcommunicationcoachingleadershiporganizational skills
Certifications
CRCR